We understand how important it is for you to get the support you need whatever your accessibility needs

Please get in touch if you've had any difficulties using our site and we will work with you to fix it where we can.

If you would like to support us by joining our Members Accessibility Group to identify ways we can improve and test the content we produce please contact us.

Frequently asked questions about accessing our site and accessibility in general

I have sight issues, can you help me use the site more easily please?

You can view our site in an alternative Style:

Please choose a link below to change the way the site looks. Once set, the site will remain in this style for up to 30 days or until you select a different option.

We try to ensure the site looks correct in these different styles but if you do spot anything which doesn't look quite right, then please let us know

We can provide large print or plain text versions of our content. Get in touch to request the content you require.

Your phone and PC may have apps and features that read out words on webpages and online documents. Do look at the online guides for your device to see how to switch these on.

You can also find a range of helpful tools built into web browsers.

Where possible use an up-to-date browser. By using an up-to-date browser (the program you use to access the internet) you will have access to a much richer set of options to aid you as you navigate your way around this site. 

The standard browsers we would recommend are below with links to install each of them:

Once installed, each will bring its own selection of accessibility options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one:

Text fonts

Depending on your browser, you can override all fonts on the site to one that is easier for you to read. Options can be found in your browser's settings/preferences.

Change Font in Firefox

Google Chrome logoChange Font in Chrome

Apple Safari LogoChange Font in Safari

Change Font in Edge

Enlarge your view
You can activate the browser zoom via these keyboard shortcuts

Firefox LogoZoom in Firefox

Chrome logoZoom in Chrome

Apple Safari LogoZoom in Safari

Edge LogoZoom in Edge

Options on your computer

To zoom your entire computer screen

Apple Mac and Windows operating system both contain options to enlarge your view of your screen:
Zoom on Windows
Zoom on Apple OS X

Make your computer read the site aloud

This website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader.

We have tested with following tools:

NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system.
The latest version can be downloaded for FREE here (on this page you may be asked for a voluntary donation, if you do not wish to donate, click "skip donation this time")

WAVE icon
WAVE is developed and made available as a free community service by WebAIM. Originally launched in 2001, WAVE has been used to evaluate the accessibility of millions of web pages. Read more here

Windows Narrator logo
Microsoft Windows Narrator is available in most versions of Microsoft Windows operating systems and reads text on the screen aloud and describes events like error messages so you can use your PC without a display. To find out more and how to enable it on your version, please click here

I have mobility issues, can you help me use the site more easily please?

Apple Mac and Windows operating systems both provide ways to control your computer with voice recognition:
Windows voice recognition
Apple OS X voice recognition

Third party voice recognition software is available too.

Keyboard Short Cuts / Access Keys

Different browsers use different keystrokes to activate access key shortcuts, as shown below:

Browser Page Shortcut
Windows Firefox or Chrome Home Shift + Alt + 1
Skip navigation menu Shift + Alt + 2
Edge Home Alt + 1
Skip navigation menu Alt + 2
Safari Home Ctrl + Alt + 1
Skip navigation menu Ctrl + Alt + 2
MacOS Safari Home Command + Alt + 1
Skip navigation menu Command + Alt + 2
Firefox or Chrome Home Command + Shift + 1
Skip navigation menu Command + Shift + 2

    Options in your browser

    Most modern browsers all share the most common accessibility tools, here is a list of useful features:

    Incremental Search
    Incremental search allows you to progressively search a web page for a particular word or phrase on a page. To enable this on your browser, press and hold Ctrl/Command and then tap F. This will open a box to type your search into. As you type, the matches will be highlighted on the page for you.

    Spatial Navigation
    Hitting tab will jump you to each of the items you can interact with on any page. Holding the SHIFT key and then pressing tab will take you to the previous item.  

    Caret Navigation (Firefox only)
    Instead of using a mouse to select text and move around within a webpage, you can use standard navigation keys on your keyboard: Home, End, Page Up, Page Down & the arrow keys. This feature is named after the caret, or cursor, that appears when you edit a document.

    To turn this feature on, press the F7 key at the top of your keyboard and choose whether to enable the caret on the tab you are viewing or all your tabs.

    Space bar
    Pressing the space bar on a web page will move the page you are viewing down to the next visible part of the page.

    Can you help with another accessibility issue I'm having please?

    Get in touch now if you've had any difficulties using our site and we will work with you to fix it where we can.

    If you would like to support us by joining our Members Accessibility Group to identify ways we can improve and testing the content we produce please contact us.

    We're gradually working towards World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.1.