Leaflet delivery abroad

We are thrilled to announce that we are (at last!) able to deliver a selection of our leaflets and publications, sold via our online shop, to EU countries and the United States of America (USA) and Canada.

Due to the complexities of labelling, packaging and customs regulations when sending items abroad, we have only been offering delivery of our shop items to UK addresses. We have had many requests from people living abroad, for us to review this and offer postage to the EU and USA/Canada.

We have had the opportunity to investigate this further with our fulfilment provider who have shared the delivery costs and procedures. As a result we are able to now send our printed leaflets and booklets to international addresses.

What items can be sent abroad?

Unfortunately we are only able to send printed leaflets and booklets, not any of our other items such as injection kits or medical alert products. This is due to the regulations mentioned above.

We have created a catalogue which includes our most purchased leaflets (around 10 different ones) for the EU and USA/Canada which means that when you shop from those countries, you will only see the products that you are able to purchase. This is to ensure that you won't end up with things in your 'shopping basket' that you can't have delivered.

The catalogue includes our most popular leaflets and booklets, as well as our printed step-by-step emergency injection instructions for use with hydrocortisone sodium succinate powder for injection or infusion.

It is important to note that our leaflets are all written for a UK audience, and where they reference healthcare professionals, or healthcare systems, these refer to the UK only. As such, not everything in every leaflet will be relevant to your country.

How much does it cost?

The delivery costs for sending leaflets abroad have been given to us by our fulfilment provider, based on their quotes from delivery companies. The quotes they give us are based on weight and there are just 2 weight categories available:

Pricing for a parcel weighing up to 0.25kg (250g) and
Pricing for a parcel weighing up to 1kg (1000g)

Our leaflets and booklets vary in weight, but are often between 10g and 30g per leaflet.

Therefore, the weight of your parcel will depend on what you choose to add to your shopping basket.

It is obviously more cost effective to get as many leaflets as you can into your parcel, without going up to the next weight limit. Depending on your choice, you may be able to get around 10 -12 leaflets for the lower price (250g parcel).

When you go to 'check out', you will only be shown the cheapest available delivery for the weight of your items.

EU delivery costs

Up to 250g parcel

Up to 1kg parcel

USA delivery costs

Up to 250g parcel

Up to 1kg parcel

We understand that these prices are expensive and it may be cost prohibitive for you. Unfortunately these prices are based on real costs and we are not able to make them any cheaper. You may want to get a group of people together, order more leaflets and share the delivery costs.

Remember: Digital versions of our leaflets are available to view for free - see our Downloadable Publications section on our website

Are there any other taxes or duties for me to pay?

No, the shipping rate you are given when you 'checkout' include all customs, duties or taxes that are due on international deliveries so there is nothing further for you to pay when you receive your item.

How long will my delivery take?

The prices above are for a tracked delivery (you will be sent an email with your tracking information) that will take between 3 and 5 business days.

Our fulfilment providers are very efficient and will pack up and send your parcel within 48 hours of receiving your order.

What is the process I need to follow?

Shop as usual

Head to our online store and shop as usual. We use Shopify for our online store, and it cleverly reads your IP address, and only shows you the products that are available for delivery to your destination.

Go to the 'Cart' to check out once you finish choosing your items

The weight of what you have in a cart will determine what price is displayed for your shipping. If it is showing as more expensive than you thought, then you can remove a couple of items to get a lower shipping cost. If you have items in your cart that are over 1kg (our maximum shipping weight) then it will tell you that there are 'no shipping options available'. If this is the case, please remove some items to reduce the weight of your overall package

Shop Now

We are unfortunately not able to accept liability for items lost in delivery, and we are not able to refund the cost of returns on international deliveries. Any items returned for a refund must be received in a state suitable for re-sale.

For full details, please see our Shop policies below

Shipping policy

Refund/returns policy

If you have any queries regarding the shop, please email us on [email protected]. Please note that due to the small size of our team, this inbox is not monitored every day, but is checked several times a week. Many thanks for your patience.

Whether you're newly diagnosed or have lived with the condition for years - please join our community and support our cause! You'll receive the latest expert advice, guidance and ADSHG news, whilst being part of our inspiring and supportive community. Become a member today!

Join the ADSHG

Connect on social media! Follow us on X/Twitter, Bluesky, Facebook, Instagram, LinkedIn, Threads, TikTok and YouTube.

Latest

Lynsey's Story: The Pickle Photoshoot Part 2

Lynsey who has Addison's used her skills as an interiors and still life stylist to create a colourful photoshoot to explore one of the symptoms Addison's: craving salt. Here she shares with us the story behind her pickle addiction photoshoot.
Milton Keynes Local Meet-Up: 4 July 2026

Join Harue at their local meet-up in Milton Keynes on Saturday 4 July 2026.
Shoreham-by-Sea Local Meet-Up: 22 August 2026

Join Wendy at their local meet-up in Shoreham-by-Sea on Saturday 22 August 2026.
Leaflet delivery abroad

We are thrilled to announce that we are (at last) able to deliver a selection of our leaflets and publications to EU countries.

Sick Day Rules

Minor ailments can affect anyone with a steroid-dependent adrenal condition very differently. Things like vomiting, diarrhoea, colds and flu could cause an adrenal crisis. It’s important that you spot the early symptoms of a bug or cold and adjust your steroid replacement medication.
Adrenal Crisis - Emergency Help

Adrenal crisis is a time-critical, life-threatening emergency and must be treated immediately. Read the guidance on treating a steroid-dependent patient in adrenal crisis.
The Emergency Injection for the treatment of Adrenal Crisis

Understanding what an Emergency Injection kit is, how to inject and how important it is to use the injection during an Adrenal Crisis.
What are Addison's disease and adrenal insufficiency?

Find out more about Addison's disease and adrenal insufficiency and and how they are treated.
Why Salt?

Why do people with Addison’s and adrenal insufficiency crave salty, acidic and sour foods at diagnosis, and then salt remains our “pick me up” when diagnosed? Professor Simon Pearce explains the connection between aldosterone, fludrocortisone and why you should always listen to your salt cravings.
Addison's & Adrenal Insufficiency: Advice for Dentists

Read our guidance for major and minor dental procedures. It is important to recognise the physical stress of any invasive dental procedure and to ensure that adequate glucocorticoid cover is provided for steroid-dependent patients.
Surgical Guidelines

The ADSHG surgical guidelines are intended for the information of your medical team or your dentist and have been developed by our Clinical Advisory Panel.
Updated NHS Steroid Card Released

Following the early release of the new NHS Steroid Emergency Card back in March to keep patients with Addison's or adrenal insufficiency safe during the COVID-19 crisis, the NHS steroid card has been updated and physical copies will be available to order from Tuesday 18th August 2020 for hospital teams!
Coping with psychological stress

We explain why more hydrocortisone may be required to cope with emotional stress and outline some techniques to reduce stress and improve wellbeing.
Coronavirus Vaccines and Adrenal Insufficiency

Everyone with a steroid-dependent adrenal condition should get the coronavirus vaccine and boosters to reduce their risk of getting coronavirus. This is because people who are steroid-dependent are at increased risk of needing hospital care if they get coronavirus, due to the risk of adrenal crisis.

Research Grants

One important strand of our work as a charity is our 'Advance' strand: funding, promoting and contributing to the development of new innovations and research to improve treatments and quality of life for members of the adrenal insufficiency community. Here we share the projects we are currently supporting thanks to the generosity of our donors, members and fundraisers. Read more